Shipping & Returns
Shipping Policy
Kilimanjaro Coffee ships everywhere in Israel and to the continental US.
ISRAEL
USA
International orders are delivered using the "Eco Post" international mail system, which allows you to track your package and receive updates.
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Eco Post shipments can weigh up to 2 kilograms (4.4 lbs), which means I can send up to four 15oz bags of coffee in a single box.
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International orders are not charged Israel's local value added tax (VAT).
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Shipping typically takes 10 - 14 business days.
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Kilimanjaro Coffee Company cannot guarantee or be held liable for the coffee's safe and timely arrival, because weird stuff sometimes happens to international mail.
Returns & Exchanges
Shipping Policy
Kilimanjaro Coffee ships everywhere in Israel, to the USA and to select countries using the ECO Post system.
ISRAEL
In Israel, you can choose one of these delivery methods:
PickUP Access Points by UPS
When you choose this service, we send your order to the closest, most convenient access point near the address you provided. This is often a convenience or mobile phone store.
UPS Door to Door
If you want direct delivery, we can send you via UPS straight to your house or place of work.
Whichever method you choose, delivery is very fast - usually within a day of shipping. For PickUp orders, you will get an SMS (in Hebrew) letting you know that your package has arrived, and where to pick it up. Bring your phone to show the SMS when you go to pick up your order.
Rest of the World
Currently we ship to the following countries in Europe:
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Austria
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Belgium
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Denmark
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Finland
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France
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Germany
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Great Britain
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Greece
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Ireland
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Italy
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Netherlands
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Norway
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Poland
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Portugal
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Spain
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Sweden
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Switzerland
As well as these other fine countries:
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Brazil
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Canada
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Hong Kong
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Japan
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United States of America
International orders are delivered using the "Eco Post" international mail system, which allows you to track your package and receive updates.
-
Eco Post shipments can weigh up to 2 kilograms (4.4 lbs), which means I can send up to four 15oz bags of coffee in a single box.
-
International orders are not charged Israel's local value added tax (VAT).
-
Shipping typically takes 10 - 14 business days.
-
Kilimanjaro Coffee Company cannot guarantee or be held liable for the coffee's safe and timely arrival, because weird stuff sometimes happens to international mail.
Returns & Exchanges
We do not accept returns on coffee due to its perishable nature and cost of shipping. We do want you to be happy with your coffee, however. If you are not satisfied, please contact us within 5 days of receiving your order for a replacement bag.